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Is It Really a Free Trial?

Have you ever signed up for a “free trial” to access a “limited time offer,” only to later find charges on your credit card you can’t explain?
The Competition Bureau of Canada has recently issued a consumer alert reminding Canadians to beware of subscription traps. Through advertising on social media, sponsored news articles or pop-up surveys on trusted websites, these companies typically market health or beauty products. They often say you will need to pay for a small amount of shipping, and once you’ve provided your credit card number they sign you up for a monthly subscription.
These subscription traps often use questionable business practices. They will hide the terms and conditions, use pre-checked boxes to sign you up, and have policies which make it difficult to stop delivery and billing.
If you have been the victim of a subscription trap or other fraud, report it to the Competition Bureau. You can also file a complaint with the Better Business Bureau or Service Alberta.

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